Privacy policy
View the NeighborUnity.com and its affiliates (collectively “NeighborUnity” or “We”) respects your privacy
and is committed to protecting it through a comprehensive framework of protections that apply regardless of
which service you may interact with.
This policy describes the types of information we may collect from you or that you may provide when you
visit websites managed by NeighborUnity (our “Websites“), use the NeighborUnity, or NeighborUnity mobile
applications (collectively the “NeighborUnity Properties”) and our practices for collecting, using, maintaining,
protecting, and disclosing that information. Please read this policy carefully to understand our policies and
practices regarding your information and how we will treat it. By accessing or using NeighborUnity
Properties, you agree to this privacy policy.
This policy applies to information we collect:
• Through NeighborUnity Properties; and
• In email, text, and other electronic messages between you and NeighborUnity.
It does not apply to information collected by:
• Offline communication with NeighborUnity parties or through any other means outside of the
NeighborUnity Properties; or
• Any third party, including through any application or content (including advertising) that may link to
or be accessible from or on a NeighborUnity Property.
Information we collect about you and how we collect it
We collect several types of information from and about users of NeighborUnity Properties, including
information:
• By which you may be personally identified, such as name, postal address, e-mail address, and
telephone number (“Personal Data“); and
• About your internet connection, the equipment you use to access NeighborUnity Properties, and
information about how you interact with the NeighborUnity Properties, such as page views.
We collect this information:
• Directly from you when you provide it to us by filling in forms within NeighborUnity Properties, by
sending correspondence to us, or by inputting data through the NeighborUnity Properties.
• Automatically as you navigate through the NeighborUnity Properties. Information collected
automatically may include usage details, traffic data, location data, logs, other communication data
and the data regarding the resources that you access and use on the NeighborUnity Properties, and
information about your computer and internet connection, including your IP address, operating
system and browser type.
We collect this information because it’s either directly necessary to provide our services (for example, we
need an email address to establish an account in a NeighborUnity Property) or because it’s useful to help us
improve the Websites and NeighborUnity Properties (for example, seeing which pages or modules see more
or less use so we can improve the experience).
Your opt-in will be required for any automatic data collection that isn’t for NeighborUnity internal analytics or
necessary for your use of the NeighborUnity Properties. The information we collect automatically is statistical
data and does not include personal information, but we may maintain it or associate it with personal
information we collect in other ways or receive from third parties.
How we use your information
We use information that we collect about you or that you provide to us, including any Personal Data:
• To present NeighborUnity Properties and their contents to you;
• To verify your identity;
• To provide you with information, products, or services that you request from us;
• To improve the NeighborUnity Properties by storing information about your preferences,
customizing elements of the NeighborUnity Properties to your interest, speeding up your searches,
and recognizing you when you return to the NeighborUnity Properties;
• To provide you with notices about your account;
• To carry out our obligations and enforce our rights arising from any contracts entered into between
you and us, including for billing and collection;
• To notify you about changes to the NeighborUnity Properties or any products or services we offer or
provide though it;
• To allow you to participate in interactive features on NeighborUnity Properties;
• To provide you with support and respond to queries;
• In any other way we may describe when you provide the information; and
• For any other purpose for which you provided the information, or otherwise with your consent.
If you make a reservation or complete a transaction with a third party using a NeighborUnity Property, we
record the transaction and share necessary information with the third party to ensure it can be processed
and managed by that third party. If you enable location-based services, then we may use your GPS location to
provide location-based information to you as part of the NeighborUnity Property. We do not store GPS data
or use it for any other purposes.
You may receive advertising of third-party products or services through the NeighborUnity Properties based
on your profile and use of the NeighborUnity Properties. For example, if you are a use of the Lane or Rise
platforms, you might receive a notification of a sale at a store in the building where you work or a notice that
a fitness center has opened on site. We do not permit any advertising that isn’t directly related to the
platforms themselves.
NeighborUnity will only use your Personal Data in ways that are compatible with the limited purpose for
which it was collected, unless we receive your permission otherwise. Before we use your Personal Data for a
purpose that is materially different than the purpose we collected it for, or that you later authorized, we will
provide you with the opportunity to opt out of such usage. We maintain reasonable procedures to help
ensure that Personal Data is reliable for its intended use, accurate, complete, and current.
Disclosure of your information
We may disclose aggregated and anonymized information about our users that does not identify any
individual, without restriction.
We may disclose Personal Data that we collect, or that you provide, as described in this privacy policy:
• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we use to perform functions on our behalf
and who are bound by contractual obligations to keep personal information confidential and use it
only for the purposes for which we disclose it to them;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,
dissolution, or other sale or transfer of some or all of NeighborUnity’ assets, whether as a going
concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information
held by NeighborUnity about users of the NeighborUnity Properties is among the assets transferred;
• To fulfill the purpose for which you provide it; and
• With your consent.
We take reasonable and appropriate steps to ensure that third-party agents and service providers process
Personal Data in accordance with our obligations and to stop and remediate any unauthorized processing
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any valid government
or regulatory request;
• To enforce or apply our terms of use and other agreements, including for billing and collection
purposes;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of
NeighborUnity, our customers, or others.
Data processing and the GDPR
The General Data Protection Regulation 2016/679 (the “GDPR”) is a European privacy law applicable to
citizens of the European Economic Area. Data input into NeighborUnity Properties is known as “Platform
Data.” Under the GDPR, NeighborUnity is a Data Processor of NeighborUnity Platform Data. Users of the
NeighborUnity software are the Controllers of Platform Data and are responsible for all Controller
obligations, such as choosing the appropriate legal basis for collecting and using tenants’ personal data.
Data controlling and the GDPR
NeighborUnity collects, stores and processes business contact data (used for direct marketing,
demonstrations, and business development) and user usage data (used for internal analytics, user experience
tracking, and marketing purposes). Under the GDPR, NeighborUnity is a Data Controller with regards to
certain business contact data and usage data. Business contact data is obtained by NeighborUnity on the
basis of your consent (where you affirmatively provide it to NeighborUnity, for example when requesting a
product demonstration) or for our legitimate interest in responding to your queries, assisting you in your use
of the NeighborUnity Properties, and otherwise communicating with NeighborUnity users, customers, and
potential customers. User usage data is obtained for the purpose of providing customer support, improving
the NeighborUnity Properties, and communicating with NeighborUnity customers or potential customers.
Individuals can opt out of the use of business contact data at any time by making a request to
privacy@neighborunity.com. User usage data is a part of the NeighborUnity platform, so when an individual
would like to opt-out of collection of usage data the individual will no longer be able to use the
NeighborUnity platform.
Accessing, correcting your information and exercising privacy law data rights
Whether it’s the GDPR, the California Consumer Privacy Act of 2018, or other statute, NeighborUnity is
committed to complying with all applicable law in the way it handles personal information. NeighborUnity
operations are based in the United States, which is the geographic location for all NeighborUnity data
processing.
You can review and change your personal information by logging into the particular NeighborUnity property
and visiting your account profile page.
You may also send us an email at privacy@neighborunity.com to request access to, correct, or delete any
personal information that you have provided to us, or request execution of the following rights:
• Receive a copy of your personal data;
• Correction of your personal data;
• Deletion of all of your personal data;
• Restricting or ending the use or processing your personal data for a particular purpose;
• Obtaining a copy of your personal data in a machine-readable ‘open format’ (e.g., XML, JSON, CSV,
text file format); or
• Opt out of automated decision making.
Please note that NeighborUnity engages in no automated decision making. NeighborUnity cannot delete all
of your Personal Data except by also deleting your user account. We may not accommodate a request to
change information if we believe the change would violate any law or legal requirement or cause the
information to be incorrect. In the event that you do not opt to have your data deleted, NeighborUnity may
retain your Personal Data only for so long as we have a legitimate business purpose to use that data, but in
no event longer than seven years from your last interaction with NeighborUnity.
Third-Party data controllers
We utilize a number of third-party providers to assist with various parts of the technology used to provide
our services. We enter into written contracts with any and all third-party providers requiring them to provide
the same level of protection for Personal Data as we do. We also limit their use of your Personal Data so that
it is consistent with any consent you have provided and with the notices you have received.
Business Transfers
In the event that NeighborUnity is involved in a corporate reorganization or transaction, we may assign all of
our data (which includes your Personal Data) to a new entity as a result
Data security
While we can’t guarantee that any practice is 100% secure, we have implemented industry standard
measures designed to secure your personal information from accidental loss and from unauthorized access,
use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you
have chosen) a password for access to a NeighborUnity Property, you are responsible for keeping this
password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our
best to protect your personal information, we cannot guarantee the security of your personal information
transmitted to NeighborUnity over the internet. Any transmission of personal information is at your own risk.
We are not responsible for circumvention of any privacy settings or security measures contained on
NeighborUnity Properties.
Questions or complaints
You can direct any questions or complaints about the use or disclosure of your Personal Data to us at
privacy@neighborunity.com. We will investigate resolve any complaints, disputes, or rights request regarding
the use or disclosure of your Personal Data within thirty (30) days of receiving your inquiry.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes
to how we treat our users’ personal information, we will notify you either by email to the email address
specified in your account and/or through a notice on the Websites, platform, or application home page. The
date the privacy policy was last revised is identified at the top of this page. You are responsible for ensuring
we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites
and this privacy policy to check for any changes.